33bd's Privacy Policy
This document clearly explains how important your personal information is to us, and how we store and use it.
1. Introduction and Scope
33bd is an online gaming and sports betting platform operated for Bangladeshi users. This Privacy Policy document ("Policy") applies to every user who uses the services provided through the 33bdlogin.cam website and its applications.
When you create an account on 33bd, make a deposit, play games, or use any other service, we process certain information about you. This Policy explains what information is collected, why it is collected, and how it is kept secure. By using our services, you agree to this Policy.
This Privacy Policy is an integral part of our Terms and Conditions. Reading both documents together will give you a complete picture of your relationship with 33bd.
2. What Information Is Collected
2.1 Identity Information
During account registration, we collect the following information:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for identity verification)
- Current address
2.2 Financial Information
To process deposits and withdrawals, we keep payment-related information, including bKash, Nagad, or Rocket account numbers. However, complete payment details are not stored on our servers — they remain in the encrypted systems of the respective payment service providers.
2.3 Transaction History
A record of each of your deposits, withdrawals, bets, and gaming activities is automatically saved. This information is used for account verification and resolving any disputes.
2.4 Technical Information
Information recorded automatically when you access the site:
- IP address and device type
- Browser type and version
- Session time and time spent on the site
- Click, scroll, and navigation patterns
3. How Information Is Collected
Information is collected in three ways:
- Directly provided information: What you fill in yourself on registration, login, or payment forms.
- Automatic collection: Through cookies, log files, and web beacon technology.
- Third-party verification: Through approved verification services when needed to confirm identity.
4. Purpose of Using Information
33bd uses your information for the following purposes:
- To create, manage, and secure your account
- To process deposit and withdrawal transactions
- To detect and prevent suspicious activity and fraud
- To provide customer service and technical support
- To determine eligibility for bonuses, promotions, and VIP benefits
- To improve the platform and refine the user experience
- To support responsible gaming — by analysing usage patterns to assist users who may be at risk
We may also use your information for marketing communications, but only if you have given permission for this. This permission can be withdrawn at any time.
5. Data Storage and Security
33bd uses SSL encryption technology to protect user data. As a result, all data transmitted to and from the site is sent in encrypted form and cannot be read by outside parties.
Key features of our security measures:
- All sensitive data stored in encrypted form in the database
- Regular security audits and penetration testing
- Internal staff access to data is limited and role-based
- Automatic alert system for suspicious login attempts
- Regular data backups and a disaster recovery plan
Data is generally retained for as long as the account is active and for the required period after closure. Transaction records are kept long-term as they may be needed for dispute resolution.
6. Sharing Information with Third Parties
33bd does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information sharing may occur in the following situations:
- Payment processing: Payment gateways such as bKash, Nagad, and Rocket receive the necessary transaction information.
- Identity verification: Approved verification services receive the minimum required information.
- Technology partners: Technology service providers that assist in operating the platform process only the specific information needed to deliver their services, and confidentiality agreements are in place with them.
- Legal obligations: Information may be provided upon a court order or a lawful request from law enforcement authorities.
Outside of the above cases, 33bd does not share your information with any other party.
7. Cookies and Tracking Technology
33bd uses cookies on its website — small text files stored in your browser. They are used to improve the functionality of the site and to analyse usage patterns.
7.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security.
- Functionality cookies: Remember your preferences and settings.
- Analytics cookies: Collect site performance and usage statistics — without personally identifying information.
You can disable cookies from your browser settings, though this may limit some functionality of the site.
8. User Rights
As a 33bd user, you have the following rights:
- Right to access: You may request to know what information is held about you.
- Right to correction: You may request that incorrect or outdated information be corrected.
- Right to deletion: After closing your account, you may request deletion of certain information in specific circumstances (outside of legal retention obligations).
- Right to restrict processing: You may object to your information being used for specific purposes.
- Right to withdraw from marketing: You may opt out of marketing communications at any time.
To exercise these rights, contact the 33bd support team. Bengali-language assistance is available via 24/7 live chat. Our Responsible Gaming page explains additional rights in detail, such as setting gaming limits and taking account breaks.
9. Protection of Minors
33bd operates strictly for persons aged 21 or older. Under the 21+ policy, we do not collect or process the information of any minor.
Age is verified at the time of registration. If a user creates an account using false information and is later found to be a minor, that account will be closed immediately and the associated information will be deleted.
If you believe a minor is using this platform, please notify our support team immediately.
10. Policy Changes
33bd reserves the right to update this Privacy Policy when necessary. If any significant change is made, we will notify users via their registered email or through a notice on the platform.
Continued use of the service after a change will be taken as your acceptance of the updated policy. We therefore recommend visiting this page regularly.
If you have questions about any part of this policy, our FAQ page has answers to many common questions.
11. Contact
For any questions, complaints, or information requests regarding this Privacy Policy, contact the 33bd support team:
- Live Chat: 24/7, in Bengali and English — via the live chat button on the site
- Email: [email protected]
We generally aim to respond to email requests as promptly as possible. For urgent matters, live chat is the most effective option.
To learn more about us, visit our About Us page, where the goals and operations of the 33bd platform are discussed in detail.